The Business Accessibility Toolkit

Practical Business to Business (B2B) Solutions

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Countdown to Required Compliance

Avoid Fines and Litigation

Attention: Business Owners and HR Decision Makers

The deadline to have evidence of accessibility policy and compliance in Ontario is January 1st, 2025, according to AODA (Accessibility for Ontarians with Disabilities Act).
It is a fact that effective Accessibility Training for Customer Service and Employment Management will increase revenue opportunities.
To date, government provided accessibility resources are not enough. Businesses have requested resources that prepare them for compliance and to leverage opportunities for profit.
The Business Accessibility Toolkit, based on lived experience, is a “How To” course to provide practical Customer Service and effective Employment Management.

Attention Business Owners and Managers:

Do you have customers?

Do you have a website?

Do you have employees?

Answered YES to any of these questions?

Annual AODA Training is the Law!

Dean LaBute, AODA Consultant

The Legislation:

Under the Accessibility for Ontarians with Disabilities Act (AODA) section 7, businesses are required to train persons including 1 or more, paid or unpaid, employee(s), board members, management, and contractors on:

• The Ontario Human Rights Code as it relates to people with disabilities.

• Customer Service.
• The requirements of the regulations that apply to trainee's role.

Vicki Mayer, Ex. Dir, ATN Access

Your Business:

Employers across the province have a legislated mandate to train their teams on AODA Standards, develop accessibility policies and multi-year plans, and make information and websites disability accessible.

You can be subject to litigation or fines if you do not take action!

Kyle Horner, Producer AM 800

The Gap:

According to the 2014 and 2019 Legislative Reviews, business owners reported that the tools and resources available today to support businesses with these requirements are fragmented and lack comprehensive details on implementing outcomes to enable the best experience for everyone, regardless of abilities.

Mark Wafer: Successful Entrepreneur

The Product:

eLearning Platform
For management, staff, board members, volunteers and contract services
Combines visual, audio, text and video content
Modules can stand alone as or taken in their entirety
Practical everyday business solutions

Example of the Business Accessibility Toolkit screen (BAT)

BAT Lesson Screen Example

The Modules of BAT:

BAT General Requirements
Customer Service
Information and Communications
Employment

BAT Courses

BAT General Requirements

$25

Who should take this course?

Owners, Management, Leadership, Directors, Board members, and anyone else who develops policies and plans for your business.

Why should I take this course?

To increase your market share, removing barriers allows more disabled people the ability to participate as a customer, employee, or volunteer in your workplace.

Topics Include:

• Accessibility Training

• Accessibility Statements

• Accessibility Policies

Customer Service

$25

Who should take this course?

For every person who interacts with the public or 3rd parties as a representative of your business who provide goods and services – sales people, receptionists, servers, security guards, cleaning staff.

Why should I take this course?

To open your doors to more customers, including those with disabilities, so everyone can benefit from the products and services your business offers.

Topics Include:

• Assisting your disabled customer

• Communicating with Assistive Devices

• Service Animal Regulations

Information and Communications

$25

Who should take this course?

Employees whose duties and responsibilities involve communicating with, giving information to, or receiving information from customers, volunteers, or the public.

Why should I take this course?

Everyone, including people with disabilities, can not only access your print and digital information, but the experience is engaging and satisfying.

Topics Include:

• Principles of Accessible Design

• Accessible Formats

• Pitfalls in Accessibility