Image Description: A collage from left to right: President Franklin D. Roosevelt sitting in his wheelchair holding a black dog and a young girl standing beside him petting the dog. Michael J. Fox standing behind a podium. Michael Whitehead in his Wheelchair Rugby Team Canada uniform holding a rugby ball in his right hand. Stephen Hawking in his wheelchair in front of notes on a blackboard, Maya Angelou standing with a cane behind a microphone. Andrea Bocelli reaching for a microphone. Helen Keller touching the lips of Anne Sullivan as she speaks to her.
The deadline to have evidence of accessibility policy and compliance in Ontario is January 1st, 2025, according to AODA (Accessibility for Ontarians with Disabilities Act).
It is a fact that effective Accessibility Training for Customer Service and Employment Management will increase revenue opportunities.
To date, government provided accessibility resources are not enough. Businesses have requested resources that prepare them for compliance and to leverage opportunities for profit.
The Business Accessibility Toolkit, based on lived experience, is a “How To” course to provide practical Customer Service and effective Employment Management.
Dean LaBute, AODA Consultant
Vicki Mayer, Ex. Dir, ATN Access
You can be subject to litigation or fines if you do not take action!
Kyle Horner, Producer AM 800
Mark Wafer: Successful Entrepreneur
eLearning Platform
For management, staff, board members, volunteers and contract services
Combines visual, audio, text and video content
Modules can stand alone as or taken in their entirety
Practical everyday business solutions
BAT Lesson Screen Example
BAT General Requirements
Customer Service
Information and Communications
Employment
$25
Owners, Management, Leadership, Directors, Board members, and anyone else who develops policies and plans for your business.
Why should I take this course?
To increase your market share, removing barriers allows more disabled people the ability to participate as a customer, employee, or volunteer in your workplace.
Topics Include:
• Accessibility Training
• Accessibility Statements
• Accessibility Policies
$25
For every person who interacts with the public or 3rd parties as a representative of your business who provide goods and services – sales people, receptionists, servers, security guards, cleaning staff.
Why should I take this course?
To open your doors to more customers, including those with disabilities, so everyone can benefit from the products and services your business offers.
Topics Include:
• Assisting your disabled customer
• Communicating with Assistive Devices
• Service Animal Regulations
$25
Employees whose duties and responsibilities involve communicating with, giving information to, or receiving information from customers, volunteers, or the public.
Why should I take this course?
Everyone, including people with disabilities, can not only access your print and digital information, but the experience is engaging and satisfying.
Topics Include:
• Principles of Accessible Design
• Accessible Formats
• Pitfalls in Accessibility
$25
For employees involved in any aspect of the employment cycle, including recruiting, hiring, retaining, and exiting.
Why should I take this course?
Recruiting people with disabilities improves your business culture, ensures your workforce better represents your market, and drives innovation.
Topics Include:
• Proactive Interviewing
• Workplace Inclusion Plans
• Facilitating Return to Work
Office:
200-880 E.C. Row N Service Rd, Windsor ON N8X 3J5
Call
519-966-0564
Email:[email protected]
Site: www.alwl.org